Please, read this first before initiating a return. Raise a query by clicking the Support button in case of any concerns. 

Returns will be accepted only when the following conditions are met: 

  • The product is returned in proper OEM packaging with no damage, scratches, or dents 
  • Product packaging is preserved in original condition with no damage, scratches, or grease stains  
  • The product is unused and in the same condition as it was at the time of receipt (with no sign of installation) 
  • Return request initiated within 10 days after products are delivered 
  • If received part(s) is damaged, return request is initiated within 1 day of product delivery (10 days return window not applicable) 


Key Points: 

Customer can initiate the return from their portal 

Customer shall check the consignment for any Physical damage and, if any found, mention this in POD (Proof of Delivery) documents of Logistics. 

We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with product share it at

In case of a return, do make a video while repacking the parts. 

While returning the package, the customer should make sure that the parts are repacked properly to ensure it doesn’t get damaged in transit as Eicher shall not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging. 

In case of a manufacturing defect/item's fault claim, the customer has to get the part inspected by a brand authorised service centre & get an inspection report/document for further investigation.  

The final decision, in manufacturing defect/item's fault claim will be taken by Eicher & the supplier. 

Depending on the route and logistics services provider delivery time may vary. We can not guarantee that we will receive your returned item. 

If you are self shipping an item that costs more than Rs. 3500, you should consider using a trackable shipping service or/and purchasing shipping insurance. 

Shipping and finance (gateway) costs are not subject to refund. The cost of return shipping can be deducted from your refund. 

If the return claim was rejected, we will send it back on the customer's request or scrap after 30 days of keeping at stock. The customer will be responsible for paying all related shipping costs.